Hi, you’ve found my About Me page, where you can get a more personal insight into my story!
I was a personal trainer, building a business around something I genuinely enjoyed: helping people take something that felt complicated or intimidating and turn it into a plan they could actually follow. Then 2020 happened.
When the pandemic shut down gyms, I had to rethink what came next. I made the jump into SaaS at WHOOP, working in customer service and member engagement for a fast-growing wearable technology company. It was a new industry, but the work felt surprisingly familiar. I was still coaching people, solving problems, explaining complex information in a way that made sense, and helping customers get more value from a product—they just happened to be on the other side of a screen.
That experience opened the door to fintech and FreedomPay, where I moved into enterprise SaaS implementation and deployment. Over the next several years, I managed complex customer implementations involving payment technology, software integrations, processors, vendors, technical teams, and enterprise clients. I found the work I enjoy most: sitting between the customer and the technology, bringing the right people together, and making complicated projects feel manageable.
In spring 2026, my family and I made another big change. We left Philadelphia and moved to Vancouver Island to be closer to family and build the next chapter of our lives in British Columbia.
Today, I’m based in Nanaimo and looking for a remote role in Implementation, Customer Success, Client Services, or Account Management where I can bring together the different threads of my career: customer relationships, technical problem-solving, project delivery, coaching, and communication.
The technology has changed quite a bit since my days in the gym. The part I enjoy most hasn’t: helping people understand something new, navigate change, and get where they’re trying to go.
alanatraining.com 